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What is (Cyber) Black Friday?

Black-Friday-2012Today, 23 November 2012 is Black Friday, the day after Thanksgiving Day in the USA. It’s a great day to do some online shopping for the Christmas holiday season as many retailer run one day only promotions to try to win your valuable festive custom.

People here in the UK often ask me what it’s all about. The origins of the phrase ‘Black Friday’ are not entirely clear. Wikipedia refers to its use in Philadelphia well before 1961 where it described the “heavy and disruptive traffic which would occur on the day after Thanksgiving”. An alternative explanation is also given that it’s the point in the calendar year when most retailers start to turn a profit.

Today, the meaning is unambiguous: Black Friday is the day that signals the start of the busy Christmas shopping season, when retailers open early and offer some very special discounts to entice customers to part with their cash. In the USA, it has been the busiest shopping day of the year since 2005 and consumers around the world are increasingly getting in on the act through online shopping channels in their own version of the event called Cyber Black Friday. Inevitably, some retailers have sought to gain advantage over their rivals, with some going so far as running Black (or Grey) Thursday offers.

So how can you get involved? Most major online retailers are running special promotions today, many extending into the weekend, giving generous discounts off of popular products. Look for special offers from Amazon, Ebay, Apple, John Lewis, Tesco and many other major retailers. But you have to move quickly; the deals are often limited and sell out quickly.

Happy shopping!

(image credit: © maresz_1980 – Fotolia.com)

It’s time to Get Safe Online

Get Safe Online cartoon

It’s Get Safe Online Week and a timely reminder to all of us to think again about how we protect our personal data and identities on the Internet.

If you’ve ever had to change a password because you realised or feared it had been compromised in some way you’re not alone. A new study shows that as many as 4 in 10 adults in the UK have had to change all their online passwords at some time to foil crooks who had stolen their identity. But many victims are too embarrassed to speak out about their experience so their stories often go untold leaving others at risk of encountering the same threats.

It’s time to take action, for yourself and your friends. If you’ve ever been a victim of viruses, email or social media hackers, fraudulent selling or online credit card fraud, please tell others about your experience. The Get Safe Online campaign call this ‘Click and Tell’ and it’s the very best way to learn from each others’ experiences. With the average successful online attack costing the victim £247, the best time to get prepared is now, before the bad guys find you.

For information on how to get safe online visit https://www.getsafeonline.org/.

This subject, and particularly the issue of safeguarding children’s safety online, is close to my heart. I continue to give talks to groups of parents of schoolchildren to help them understand the online world our children are growing up in and ensure they take steps to make it safer. To find out more about this, please get in touch.

Don’t make Life Difficult for your Customers

It’s all too common. We build online content and expect visitors to register before they can gain access. Aside from the fact that asking for personal data before giving away some free content typically halves the amount of data you collect, some organisations insist on making things even more difficult than they need to be.

It’s easy to criticise government bodies like HMRC (Her Majesty’s Revenue and Customs, the UK’s equivalent of the USA’s IRS) but sometimes they make life so remarkably complicated that they deserve to be pilloried. And they’re not alone. Countless other commercial sites make similar mistakes, but hopefully your site is better.

Take, for example, this HMRC form which invites users to set up some “Shared Secrets to allow them to gain access to their account should they forget their password. This form exists to collect some easy to remember answers that are less forgettable than a site password. Yet instead of making this easy, HMRC insists that every answer must be between 6 and 15 characters long and not contain any spaces, punctuation, numbers or special characters.

image

Why? Because, I presume, HMRC has an antiquated IT system that is only capable of handling responses in this very precise format. Yet this constraint possibly defeats the very purpose of the exercise: to create a trust mechanism where the end-user cannot possibly get locked out of their account because their answers are unforgettable.

Like you, I don’t know of many schools, names or even places that don’t include any spaces, don’t exceed 15 characters, and lack any punctuation. Yet HMRC’s lack of foresight inflicts these rigid constraints on every user turning what should be a simple exercise into a complex memory test.

The lesson: don’t make life difficult for your customers and never make them work hard to do something that ultimately serves you rather than them. They are your customers; treat them with the care, respect and love they deserve.

The web changes everything, even how you design your CV

I’ve always been a great believer in the power of good design.

And in a digital world filled with endless infographics and stylised images, the humble CV has been long due a thorough reinvention.

Before and After image of CVThat’s why I’m impressed by a new service out of the US of A that promises to help your CV standout in a sea of sameness.

If your CV has a touch of the 1990’s about it, check out Loft Resumes, the brainchild of South Carolina designers Dodd Caldwell and Emory Cash. Their new services offers a wide selection of starting templates, allowing you to turn your drab black and white resume into a design masterpiece you can be proud of. No design skills required, just $99 to have a design professional transform your words into something glorious!

Oh, and while you’re at it, take a look at that product brochure and white paper you’ve been hawking since the turn of the millennium. They could probably use a touch of design magic too. Few things age faster than an analogue creation in a digital world.

[hat tip to Co.DESIGN for pointing me to this great service]

Measuring the half-life of your links

Understanding the concept of the “half-life” of different types of online links is important.

“Half-life” a term most often associated with measuring radioactive decay where it helps describe:

“the period of time is takes for the amount of a substance undergoing decay to decrease by half.”

(source: Wikipedia)

In digital marketing terms the ‘substance’ we’re interested in measuring is usually impressions or clicks.

And the half-life of an advert helps describe how long it takes for the ad to receive half of the engagement it will ever get.

In the pre-digital era, the half life of, say, a TV advert used to be roughly half the duration of the paid ad campaign. Because we were buying share of voice, we could control the half-life and set it to a point where our presence in the marketplace would be at its peak.

Things are different online though, where the impact of a new message is at its highest when the content is new and fresh, and quickly dissipates to (close to) nothing, sometimes in a matter of hours.

According to data from Bit.ly:

  • A link shared on Twitter has a half-life of 2.8 hours
  • A link shared on Facebook has a slightly longer half-life of 3.2 hours
  • A link shared through email or IM has a half-life of 3.4 hours
  • A link shared through YouTube has a half-life of 7.4 hours
  • A link shared on StumbleUpon has a half life of around 400 hours (because StumbleUpon will automatically recycle content until it has achieved the desired viewing levels if part of a paid ad campaign, or until the content is no longer receiving positive feedback from its viewers if part of an unpaid activity.)

Bitly chart showing half-life of different types of links

How to measure the half-life of your links?

You can easily measure the half-life of any link you share. At the simplest level, using a URL shortening service like Bit.ly gives you access to analytics data reported by the hour so you can quickly see how many hits you get and when. You’ll need to do some number juggling to calculate the half life but in most instances a quick glance at the last 24 hours chart should be enough to tell you roughly when the half-life was reached. The big downside of this manual approach is you have to move fast. Without customised tools, the free Bit.ly Analytics site only reports data for the last 24 hours, so if you shared your link last week it could be impossible to gauge the half-life accurately.

And remember, you can only truly measure half-life when all clicks have been received, which is, in theory, at a point in the infinite future. You need to make a call when clicks have dwindled sufficiently for you to ignore all future clicks (the long tail) and make your calculations. To help decide when is the right time to make this call, take a look at long-term clicks for a link shared a few months ago. In most instances, engagement will have  dried up after a few days in which case it’s fine to calculate the half-life from that point in time.

But how does this knowledge help you?

By knowing the relative half-life of content shared on different platforms you can determine how frequently to post to those channels or when to post (and repost) to achieve maximum impact. This knowledge can also help inform your paid advertising plans helping you align them with activity happening across social channels to achieve maximum impact.

Let me know how you get on calculating your links’ half-life levels or contact me with any questions. I’d love to hear how you get on.

The Future of Sharing: Social Media Week Panel Debate

Allister Frost at Future of SharingI joined a panel debate on the topic of “The Future of Sharing” as part of Social Media Week on Thursday. You can see the on-demand video at the SMW Livestream site to find out what my fellow panellists Ash Choudhury of Nokia, Trevor Johnson of Facebook, Mark Jones of Reuters and host Gordon MacMillan of Brand Republic made of the topic.

Here are a few key takeaways that I wanted to share with you:

Online social sharing looks set to continue to rise, with more people sharing more things, more frequently. Facebook’s Mark Zuckerberg thinks that sharing will grow on an exponential curve, doubling roughly every 18 months (per Moore’s Law), but new research suggests that growth may not be guaranteed in the world of sharing.

Sharing burnout on FacebookAccording to Beyond’s report, sharing burnout is very real, with sharing behaviour typically peaking during the first 6-12 months of a social network’s use. Thereafter, sharing frequency typically tails off on networks like Twitter, Facebook and Google+ despite log-in frequency usually continuing to rise.

So, why do people share less over time? Social sharing is a very enticing promise. Being handed the power to instantly share almost anything with almost anyone anywhere is an exciting and liberating proposition. As new users experiment and familiarise themselves with online sharing, their appetite to share is at its highest. After all, there’s little point being in a social network if you don’t join the online conversation and share a little. But, for most people,  this ego-driven desire to share can only be sustained if rewarded with reciprocal sharing or other motivating rewards. This is the value exchange in action. When we give something, we expect something in return, maybe not immediately but at some point in the future. As we learn how online sharing works, I believe many people grow disillusioned as they realise that the buzz of excitement they experienced during their initial sharing experimentation fades. When the value exchange is out of balance, when it’s all give and no get, our desire to share online weakens.

People share for different reasons. Sometimes we assume that everyone shares for the same motivations as our own, but humans are more complex than that. Some people share for altruistic reasons, others share to strengthen their relationships with others, and some people just share because they need someone to talk to. Everyone is different and we are influenced by changing motivations over time. Marketers who keep this in mind and can identity the most common motivations for sharing exhibited by their influencers will be better placed to create content they will be likely to share.

Creating sub-groups of friends is rare and looks set to stay that way. Today we typically share content with everyone in our social graph because, frankly, it’s the only easy way to do it. Services like Facebook and LinkedIn do provide facilities to categorise friends and send targeted content to different groups but doing this is time consuming and clunky. This explains why only 36% of people claim to have created subgroups, but 64% of people find the idea appealing. There’s a big problem here though: human relationships are fluid. Spending a few hours categorising a couple of hundred online friends today could prove to be largely wasted in six months’ time as relationships change and people require re-categorising into different groups. This relationship fluidity means that managing sub-groups becomes an on-going task. Even Google+, with its elegant circles interface, has been met by criticism for being too cumbersome and time-intensive. We need even simpler, more intuitive and self-updating mechanisms (where the computer takes away some of the maintenance burden) before categorising our friends will become commonplace on the web. And even then, I’m doubtful that humans will develop the ability to routinely maintain larger community groups than 150 contacts, as long prescribed in Dunbar’s Number.

Frictionless sharing, where your content is automatically shared with others, is here to stay. However, consumers will demand greater transparency and control over their sharing choices. Every time someone has a bad experience with frictionless sharing, like that embarrassing music track you listened to that has now been advertised to all your friends, the likelihood of their opting-in to future automated sharing is reduced.

My biggest worry with frictionless sharing is that the value of shared content conceptually reduces with every new piece of shared information. Of course, if you’re planning a meal out, it’s helpful to know that a friend enjoyed a meal in a local restaurant, but when hundreds of others have also shared similar information it becomes increasingly difficult to cut through the clutter and know who to trust. I sense we get a short-term buzz from seeing friend recommendations about the things around us, but when everyone starts sharing their views will the value we derive from this information remain as high?

Here’s my take on how the value we will derive from shared online information may evolve as the volume of shared content rises exponentially:

The Sharing Hype Cycle

It’s only after the initial buzz of excitement has faded—and we realise that more data is not always better data—that we’ll appreciate the need for improved computer-aided curation of information. These new tools will automatically amplify the visibility of our most trusted sharers and help us to ignore the less valuable data noise. Think Facebook’s Edgerank algorithm but for every piece of data in our lives…

And finally, the era of frictionless narrowcast sharing is approaching. As the sophistication of our online social networks grows, so will our appetite to selectively share specific content with very narrow sub-groups. During last week’s debate I cited the examples of sharing medical data in real time with your doctor or information about driving behaviour with motor insurance companies. These types of automated sharing, where the value exchange is fairly balanced between sharer and recipient, will become increasingly commonplace.

This is a fascinating area for future research. My thanks to Beyond for inviting me to join their panel debate and for sharing the research they conducted. See the links below for further reading:

Update: voting is open until 24 February for the Social Media Week Awards. Please vote wisely: http://chinwag.com/blogs/francesca-heath/vote-now-social-media-awards-2012-smwawards

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